Should Healthcare Be More Like the Cheesecake Factory?

wow.

a fascinating commentary by the New Yorker columnist Atul Gawande. whether we love or hate the Cheescake Factory, they have a formula that works. it saves money, it’s efficient, and it pleases its customers. can we say the same for our healthcare system?

http://www.newyorker.com/reporting/2012/08/13/120813fa_fact_gawande